It tells you that THE most important factor in realizing the value of investments in Enterprise apps is Effective User Adoption. If you go all out and foster Effective User Adoption for your apps, its more than half the battle won. Also note how Software Functioanlity accounts for just 1% of the pie. And its ironical that most of our endeavours in the IT industry is invariably focussed on providing more and better functionlity. We may build the greatest tools, but if we dont enthuse the user to reap the benefits of using it, the companys investments in Enterprise apps is bound to have negative returns.
Perhaps what this also suggests is that within an organization, within a defined time span, we reach a plateau of functionalities we REALLY require. And then, its time to rethink on how to effectively deliver these in a way that fosters better user adoption, aligned to any organizational change programs.